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International Journal of Information Technology & Computer Science ( IJITCS )

Abstract :

Along with e-government applications increasingly becoming prevalent around the world, evaluation of their potential to improve governmental efficiency and operational effectiveness, policy outcomes, and communication with citizens, and increase citizen satisfaction and engagement has been a trending research topic both in academia and practice. While the main actor of interest in these evaluation studies tend to be public organizations and end users of the services, a few studies have explored the attitutes, perceptions, and behaviors of public employees in relation to e-government projects. This paper is a preliminary attempt to shed more light on understanding the implementation and consequences of e-government initiatives, by focusing on the perspective of public employees in Turkey. A case study is conducted to describe how public employees view e-government initiatives and to what extent they use it in the General Directorate for Consumer Protection and Market Surveillence under the Ministry of Customs and Trade in Turkey. A survey was administered to 56 public employees in the organization including superior and subordinate positions. The paper reports preliminary findings from the data and conclusions discuss policy and research implications of the findings in relation to e-government implementation .

Keywords :

:E-government evaluation, ICT use in public organizations, Technology adoption, Public employees attitutes and perceptions, Survey study

References :

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