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International Journal of Information Technology & Computer Science ( IJITCS )

Abstract :

Cloud computing is a model where computing resources and services are available when needed, and its customers pay for their use the same way as for household utilities. When an organization adopts cloud computing it quickly becomes apparent that the traditional approach to IT service management frameworks such as Information Technology Infrastructure Library  (ITIL) needs to be reviewed. This paper is focusing on the ITIL Service Design process and the impact of cloud computing on its sub processes implementation. Four case studies from organizations who either partially implemented or are planning to implement cloud computing have been consulted to propose enrichment to ITIL when cloud computing is adopted ..

Keywords :

: Cloud Computing; ITIL; IT Service Management; IT Service Design

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