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International Journal of Information Technology & Computer Science ( IJITCS )

Abstract :

This study is aimed to investigate business operational problems and factors affecting competitions among customs broker Small and Medium Enterprises (SMEs) in Thailand.  Qualitative data were collected from 15 indepth interviews of customs broker SMEs entrepreneurs who provide logistics services involving customs clearance, freight forwarder, transportation, and warehouse. All data were analyzed by utilizing the NVivo 8 qualitative data analysis software.
Results of the study revealed three factors as barriers to increasing competitive advantages among SMEs in customs broker business, especially in transportation areas. These problematic factors had to do with competitive pricing from customers and competitors, highly continuing capital and operational costs, under-utilized resource capacities. Utilizing technological management, a prototyping model of sharing economy among customs broker SMES is proposed as a significant contribution of this study. It is hoped that the proposed prototyping model of technological adoption would lead to sharing resources, reduced costs, and full capability of resource utilization in customs broker business in Thailand .

Keywords :

: logistics service provider; customs broker; sharing economy   .

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