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International Journal of Information Technology & Computer Science ( IJITCS )

Abstract :

Information management is the foremost function of public administration process. Without proper information management in place, nothing can be accounted. Many organizations often fail in providing the information required by the public. Public servants should be accountable to the citizens and the information should be legally verifiable with a source of evidence. The advances in technology have contributed to the development of high level structures to maintain information but yet in many countries organizations are unable to cope up with the demands of the public and fail in delivering their services. This study reveals the importance of information management in organizations. Thus, it seeks to relate the importance of information management to the transparency and accountability of organizations which finally contribute to the enhancement of organizations’ competency. This study is purely based on literature review and the information is gathered from related studies of records management in public organizations. The literature review reveals that organizations have a huge amount of information which cannot be retrieved on time as desired due to poor management. Therefore it was concluded that by having an effective records management system would overcome problems in information management

Keywords :

: Information Management; Records Management; Competency; Service Delivery; Transparency; Accountability

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