Untitled Document
   
You are from : ( )  
     
Untitled Document
Untitled Document
 

International Journal of Information Technology & Computer Science ( IJITCS )

Abstract :

Information management is the foremost function of public administration process. Without proper information management in place, nothing can be accounted. Many organizations often fail in providing the information required by the public. Public servants should be accountable to the citizens and the information should be legally verifiable with a source of evidence. The advances in technology have contributed to the development of high level structures to maintain information but yet in many countries organizations are unable to cope up with the demands of the public and fail in delivering their services. This study reveals the importance of information management in organizations. Thus, it seeks to relate the importance of information management to the transparency and accountability of organizations which finally contribute to the enhancement of organizations’ competency. This study is purely based on literature review and the information is gathered from related studies of records management in public organizations. The literature review reveals that organizations have a huge amount of information which cannot be retrieved on time as desired due to poor management. Therefore it was concluded that by having an effective records management system would overcome problems in information management

Keywords :

: Information Management; Records Management; Competency; Service Delivery; Transparency; Accountability

References :

  1. Treasury Board of Canada Secretariat. “Enhancing Services through the Innovative Use of Information and Technology”. Retrieved from: http://www.tbssct.gc.ca/pol/ doc-eng.aspx?id=13585&sectiontext#cha1, 1994. [20 Mar 2012].
  2. Kemoni, H., and Ngulube, P. “Relationship between Records Management, Public Service Delivery and the Attainment of the United Nations Millennium Development Goals in Kenya”. Information Development, vol. 24, pp. 296-306, 2008.
  3. Ndenje-Sichalwe, E., and Stilwell, C. “Managing records as a strategic resource in the government ministries of Tanzania”. Information Development Vol. 27, 264-279, 2011.
  4. Kemoni, N. “Records management practices and public service delivery in Kenya”. PhD thesis. Pietermaritzburg: University of KwaZulu-Natal. Kenya , 2007.
  5. Ongombe, M. “Initiating change for improved service delivery”. Editorial. Public Sector Reform Newsletter, 3(2), 2004.
  6. Joshi, A.: Review of Impact and Effectiveness of Transparency and Accountability Initiatives, 2010.
  7. Raja Abdullah, Y., and Roseline, M., S.: Electronic Records Management in Malaysia: A Case Study in One Government Agency. Asia Pacific Conference Library & Information Education & Practice. 420-623, 2011.
  8. [National Archives and Records Service of South Africa Department of Arts and Culture: Records Management Policy Manual, 2004. [Retrieved from:   http://www.national.archives.gov.za/rms/v1_2_records_management_policy_manual.pdf, 13 Feb 2012]
  9. Heald, D. “Varieties of Transparency”, in Christopher Hood and David Heald (eds), Transparency: The Key to Better Governance?, Oxford University Press. 28, Oxford 2006.
  10. Ngulube, P. “Preservation and access to public records and archives in South Africa”. PhD thesis. Pietermaritzburg: University of Natal. South Africa. 2003.
  11. Muthaura Egh, K. “A Strategy for the Improvement of Records Management, records Procedures Manual, and Integrated Records Management System” Held at KICC., 2011.
  12. Adams, M. “Freedom of Information and Records Management in Ghana. African Journal of Library Archives and Information Science, 16(1), 2006.
  13. Weber, E. P. “The Question of Accountability in Historical Perspective”. From Jackson to Contemporary Grassroots Ecosystem Management, Administration and Society, (31)4, 451-494, 1999.
  14. World Bank. “Why Records Management?”, 2008. [ Retrieved from: http://go.worldbank.org-/889BWHZPL0/,12 Dec 2011].
  15. Akotia, P. “Public Sector Records Systems in Ghana: some lessons in development management”. African Journal of Library Archives and Information Science, 13(2), 2003.
  16. [Romzek, B. S., and Dubnick, M. J. “Accountability in the Public Sector: Lessons from the Challenger Tragedy”. Public Administration Review. 47(3), 227-238, 1987.
  17. Mnjama, N. and Wamukoya, J. M. “E-government and Records Management: an assessment tool for e-records readiness in government”. The Electronic Library Emerald Group, 25(3), 2007.
  18. Lili Nurliyana, A. “ICT: The Agent of Transformation in Service Delivery”. 2(2), 5-9, 2008.
  19. Muralidharan, K. “Public Service Delivery in India: Challenges and Opportunities”. 2007. [Retrieved from http://casi.ssc.upenn-.edu/iit /mur alidharan, 22 Feb 2012].
  20. Najib Razak. "Opening speech at International conference on E-government Enhancement via knowledge Management,". 2006. [Retrieved from: http://www.pmo.gov.my /webNotesApp/tpmmain.nst/dtde1524 07f09b64825672400328/d16a3e9796b67663482571e 800101232?OpenDocument. 14 Jan 2012].
  21. Wamukoya, M., J. "Records: a neglected information resource in Africa", Records Management Journal, Vol.5 Iss: 1, pp.15 – 22. 1994.

Untitled Document
     
Untitled Document
   
  Copyright © 2013 IJITCS.  All rights reserved. IISRC® is a registered trademark of IJITCS Properties.