International Journal of Information Technology & Computer Science ( IJITCS )
This paper considers the challenges that face the widespread adoption of E-government in developing countries. We will be using the Saudi Arabian experience as our main case study. E-government can be defined based on an existing set of requirements. In this paper we define E-government as a matrix of stakeholders; governments to governments, governments to business and governments to citizens using information and communications technology to deliver and consume services. E-government has been implemented for a considerable time in developed countries. However E-government services still faces many challenges their implemented and general adoption in developing countries. Therefore, this paper addressed an integrated model for ascertaining the intention to adopt E-government services and thereby aid governments in accessing what is required to increase adoption.
: E-government; Adoption; citizen; Citizen Adoption; Adoption model; ICT; G2C.
- Pérez-Villaplana, J., Technology for e-government: A study case. The European Journal for the Information Professional, 2003. 4(2): p. 33-38.
- Al-Sobhi, F., V. Weerakkody, and M.M. Kamal, An exploratory study on the role of intermediaries in delivering public services in madinah city: Case of saudi arabia. Transforming Government: People, Process and Policy, 2010. 4(1): p. 14-36.
- Beynon-Davies, P. and M.D. Williams, Evaluating electronic local government in the uk. Journal of Information Technology, 2003. 18(2): p. 137-149.
- United Nations The united nations e-government development database. 2010 [cited 2011 05/07]; Available from: http://www2.unpan.org/egovkb/about/index.htm.
- Meng Seng, W., N. Hideki, and P. George, The use of importance-performance analysis (ipa) in evaluating japan's e-government services. Journal of Theoretical and Applied Electronic Commerce Research, 2011. 6(2): p. 17-30.
- Jaeger, P.T. and K.M. Thompson, E-government around the world: Lessons, challenges, and future directions. Government Information Quarterly, 2003. 20(4): p. 389-394.
- Carter, L. and F. Belanger. Citizen adoption of electronic government initiatives. in System Sciences 2004. . 2004. Proceedings of the 37th Annual Hawaii International Conference.
- OECD, E-government studies: The e-government imperative. 2003: OECD Publishing.
- Alghamdi, I., R. Goodwin, and G. Rampersad, E-government readiness assessment for government organizations in developing countries. Computer and Information Science, 2011. 4(3): p. 3-17.
- Yonazi, J., H. Sol, and A. Boonstra, Exploring issues underlying citizen adoption of egovernment initiatives in developing countries: The case of tanzania. Electronic Journal of e-Government, 2010. 8(2): p. 176-188.
- Warkentin, M., D. Gefen, P.A. Pavlou, and G.M. Rose, Encouraging citizen adoption of e-government by building trust. Electronic Markets, 2002. 12(3): p. 157-162.
- AlShihi, H. E-government development and adoption dilemma: Oman case study. in The 6th International We-B (Working for eBusiness) Conference. 2005. Victoria University, Melbourne, Australia
- AlAwadhi, S. and A. Morris, The use of the utaut model in the adoption of e-government services in kuwait, in Proceedings of the Proceedings of the 41st Annual Hawaii International Conference on System Sciences2008, IEEE Computer Society. p. 219.
- Dong, X., L. Xiong, and W. Wang. How adoption is g2c model e-government? — evidence from xi' an and nan jing. in E -Business and E -Government (ICEE), 2011 International Conference on. 2011.
- Pavlou, P. Integrating trust in electronic commerce with the technology acceptance model: Model development and validation. in Americas Conference on Information Systems 2001.
- McKnight, D.H., V. Choudhury, and C. Kacmar, Developing and validating trust measures for e-commerce: An integrative typology. Information Systems Research, 2002. 13(3): p. 334-359.
- Gefen, D., E. Karahanna, and D.W. Straub, Trust and tam in online shopping: An integrated model. MIS Quarterly, 2003. 27(1): p. 51-90.
- Pinto, J.K. and S.J. Mantel, Jr., The causes of project failure. IEEE Transactions on Engineering Management, 1990. 37(4): p. 269-276.
- Venkatesh, V., M.G. Morris, T.A. Sykes, and P.L. Ackerman, Individual reactions to new technologies in the workplace: The role of gender as a psychological construct. Journal of Applied Social Psychology, 2004. 34(3): p. 445-467.
- Titah, R. and H. Barki, E-government adoption and acceptance: A literature review. International Journal of Electronic Government Research (IJEGR), 2006. 2(3): p. 23-57.
- Heeks, R., Implementing and managing egovernment: An international text. 2006, London: SAGE Publications Ltd
- Belanger, F., J.S. Hiller, and W.J. Smith, Trustworthiness in electronic commerce: The role of privacy, security, and site attributes. The Journal of Strategic Information Systems, 2002. 11(3–4): p. 245-270.
- Davis, F.D., Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 1989. 13(3): p. 319-340.
- AlNuaimi, M., K. Shaalan, M. Alnuaimi, and K. Alnuaimi. Barriers to electronic government citizens' adoption: A case of municipal sector in the emirate of abu dhabi. in Developments in E-systems Engineering (DeSE), 2011. 2011.
- Rogers, E.M., Diffusion of innovations. 4th ed. 1995, New York: Free Press. xvii, 519 p.
26. Venkatesh, V., M.G. Morris, B.D. Gordon, and F.D. Davis, User acceptance of information technology: Toward a unified view. MIS Quarterly, 2003. 27(3): p. 425-478.
- Rehman, M. and V. Esichaikul. Factors influencing the adoption of e-government in pakistan. in E -Business and E -Government (ICEE), 2011 International Conference on. 2011.
- AlAwadhi, S. and A. Morris, Factors influencing the adoption of e-government services. Journal of Software, 2009. 4(6): p. 584-590.
- Cranor, L.F., P. Guduru, and M. Arjula, User interfaces for privacy agents. ACM Trans. Comput.-Hum. Interact., 2006. 13(2): p. 135-178.
- Tuunainen, V.K., O. Pitkänen, and M. Hovi. Users’ awareness of privacy on online social networking sites – case facebook. in 22nd Bled eConference. 2009. Bled, Slovenia.
- Abanumy, A., A. Al-Badi, and P. Mayhew, E-government website accessibility: In-depth evaluation of saudi arabia and oman. The Electronic Journal of e-Government, 2005. 3(3): p. 99-106.
- Alomari, M.K., P. Woods, and K. Sandhu, Predictors for e-government adoption in jordan: Deployment of an empirical evaluation based on a citizen-centric approach. Information Technology & People, 2012. 25(2): p. 4-4.
- Hunter, B., My students use computers: Learning activities for computer literacy, 1983, Reston Publishing Company, 11480 Sunset Hills Raod, Reston, VA 22090 ($16.95 per copy).
- Cole, I.J. and A. Kelsey, Computer and information literacy in post-qualifying education. Nurse Education in Practice, 2004. 4(3): p. 190-199.
- Behrens, S.J., A conceptual analysis and historical overview of information literacy. College and Research Libraries, 1994. 55(4): p. 309.
- Akkaya, C., P. Wolf, and H. Krcmar. Factors influencing citizen adoption of e-government services: A cross-cultural comparison (research in progress). in System Science (HICSS), 2012 45th Hawaii International Conference on. 2012.
- Ali, M., V. Weerakkody, and R. El-Haddadeh. The impact of national culture on e-government implementation: A comparison case study. in Proceedings of the Fifteenth Americas Conference on Information Systems. 2009. San Francisco, California: AMCIS 2009.
- Dourish, P. and V. Bellotti, Awareness and coordination in shared workspaces, in Proceedings of the 1992 ACM conference on Computer-supported cooperative work1992, ACM: Toronto, Ontario, Canada. p. 107-114.
- Baker, P.M.A. and C. Bellordre. Adoption of information and communication technologies: Key policy issues, barriers and opportunities for people with disabilities. in System Sciences, 2004. Proceedings of the 37th Annual Hawaii International Conference on. 2004.
- Kaminski, A., Computer integrated enterprise in the mrp/erp software implementation. foundations of management, 2010. 4: p. 25.
- Pi, S.M., H.L. Liao, and H.M. Chen, Factors that affect consumers’ trust and continuous adoption of online financial services. International Journal of Business and Management, 2012. 7(9): p. 108-119.
- Berdykhanova, D., A. Dehghantanha, and K. Hariraj. Trust challenges and issues of e-government: E-tax prospective. in Information Technology (ITSim), 2010 International Symposium in. 2010.
- Ramnath, K.C. and A.P. Paul, Perceived information security, financial liability and consumer trust in electronic commerce transactions. Logistics Information Management, 2002. 15(5): p. 358-368.
- Peter, J.P. and M.J. Ryan, An investigation of perceived risk at the brand level. Journal of Marketing Research, 1976. 13(2): p. 184-188.
- Yu-Shan, C. and C. Ching-Hsun, Enhance green purchase intentions: The roles of green perceived value, green perceived risk, and green trust. Management Decision, 2012. 50(3): p. 502-520.
- Bélanger, F. and L. Carter, Trust and risk in e-government adoption. The Journal of Strategic Information Systems, 2008. 17(2): p. 165-176.
- Rotter, L.B., Generalized expectations for interpersonal trust. American Psychologist, 1971. 26(5): p. 443-452.
- Grazioli, S. and S.L. Jarvenpaa, Perils of internet fraud: An empirical investigation of deception and trust with experienced internet consumers. Systems, Man and Cybernetics, Part A: Systems and Humans, IEEE Transactions on, 2000. 30(4): p. 395-410.
- Carter, L. and F. Bélanger, The utilization of e-government services: Citizen trust, innovation and acceptance factors*. Information Systems Journal, 2005. 15(1): p. 5-25.
- Shapiro, S.P., The social control of impersonal trust. American journal of Sociology, 1987: p. 623-658.
- Gefen, D., G.M. Rose, M. Warkentin, and P.A. Pavlou, Cultural diversity and trust in it adoption: A comparison of potential e-voters in the USA and south africa. Journal of Global Information Management (JGIM), 2005. 13(1): p. 54-78.
- Runeson, P. and M. Höst, Guidelines for conducting and reporting case study research in software engineering. Empirical Software Engineering, 2009. 14(2): p. 131-164.
- Stake, R.E., The art of case study research. 1995: Sage Publications, Inc