Untitled Document
   
You are from : ( )  
     
Untitled Document
Untitled Document
 

International Journal of Information Technology & Computer Science ( IJITCS )

Abstract :

This paper considers the challenges that face the widespread adoption of E-government in developing countries. We will be using the Saudi Arabian experience as our main case study. E-government can be defined based on an existing set of requirements. In this paper we define E-government as a matrix of stakeholders; governments to governments, governments to business and governments to citizens using information and communications technology to deliver and consume services. E-government has been implemented for a considerable time in developed countries. However E-government services still faces many challenges their implemented and general adoption in developing countries. Therefore, this paper addressed an integrated model for ascertaining the intention to adopt E-government services and thereby aid governments in accessing what is required to increase adoption.

Keywords :

: E-government; Adoption; citizen; Citizen Adoption; Adoption model; ICT; G2C.

References :

  1. Pérez-Villaplana, J., Technology for e-government: A study case. The European Journal for the Information Professional, 2003. 4(2): p. 33-38.
  2. Al-Sobhi, F., V. Weerakkody, and M.M. Kamal, An exploratory study on the role of intermediaries in delivering public services in madinah city: Case of saudi arabia. Transforming Government: People, Process and Policy, 2010. 4(1): p. 14-36.
  3. Beynon-Davies, P. and M.D. Williams, Evaluating electronic local government in the uk. Journal of Information Technology, 2003. 18(2): p. 137-149.
  4. United Nations The united nations e-government development database. 2010 [cited 2011 05/07]; Available from: http://www2.unpan.org/egovkb/about/index.htm.
  5. Meng Seng, W., N. Hideki, and P. George, The use of importance-performance analysis (ipa) in evaluating japan's e-government services. Journal of Theoretical and Applied Electronic Commerce Research, 2011. 6(2): p. 17-30.
  6. Jaeger, P.T. and K.M. Thompson, E-government around the world: Lessons, challenges, and future directions. Government Information Quarterly, 2003. 20(4): p. 389-394.
  7. Carter, L. and F. Belanger. Citizen adoption of electronic government initiatives. in System Sciences 2004. . 2004. Proceedings of the 37th Annual Hawaii International Conference.
  8. OECD, E-government studies: The e-government imperative. 2003: OECD Publishing.
  9. Alghamdi, I., R. Goodwin, and G. Rampersad, E-government readiness assessment for government organizations in developing countries. Computer and Information Science, 2011. 4(3): p. 3-17.
  10. Yonazi, J., H. Sol, and A. Boonstra, Exploring issues underlying citizen adoption of egovernment initiatives in developing countries: The case of tanzania. Electronic Journal of e-Government, 2010. 8(2): p. 176-188.
  11. Warkentin, M., D. Gefen, P.A. Pavlou, and G.M. Rose, Encouraging citizen adoption of e-government by building trust. Electronic Markets, 2002. 12(3): p. 157-162.
  12. AlShihi, H. E-government development and adoption dilemma: Oman case study. in The 6th International We-B (Working for eBusiness) Conference. 2005. Victoria University, Melbourne, Australia
  13. AlAwadhi, S. and A. Morris, The use of the utaut model in the adoption of e-government services in kuwait, in Proceedings of the Proceedings of the 41st Annual Hawaii International Conference on System Sciences2008, IEEE Computer Society. p. 219.
  14. Dong, X., L. Xiong, and W. Wang. How adoption is g2c model e-government? — evidence from xi' an and nan jing. in E -Business and E -Government (ICEE), 2011 International Conference on. 2011.
  15. Pavlou, P. Integrating trust in electronic commerce with the technology acceptance model: Model development and validation. in Americas Conference on Information Systems 2001.
  16. McKnight, D.H., V. Choudhury, and C. Kacmar, Developing and validating trust measures for e-commerce: An integrative typology. Information Systems Research, 2002. 13(3): p. 334-359.
  17. Gefen, D., E. Karahanna, and D.W. Straub, Trust and tam in online shopping: An integrated model. MIS Quarterly, 2003. 27(1): p. 51-90.
  18. Pinto, J.K. and S.J. Mantel, Jr., The causes of project failure. IEEE Transactions on Engineering Management, 1990. 37(4): p. 269-276.
  19. Venkatesh, V., M.G. Morris, T.A. Sykes, and P.L. Ackerman, Individual reactions to new technologies in the workplace: The role of gender as a psychological construct. Journal of Applied Social Psychology, 2004. 34(3): p. 445-467.
  20. Titah, R. and H. Barki, E-government adoption and acceptance: A literature review. International Journal of Electronic Government Research (IJEGR), 2006. 2(3): p. 23-57.
  21. Heeks, R., Implementing and managing egovernment: An international text. 2006, London: SAGE Publications Ltd
  22. Belanger, F., J.S. Hiller, and W.J. Smith, Trustworthiness in electronic commerce: The role of privacy, security, and site attributes. The Journal of Strategic Information Systems, 2002. 11(3–4): p. 245-270.
  23. Davis, F.D., Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 1989. 13(3): p. 319-340.
  24. AlNuaimi, M., K. Shaalan, M. Alnuaimi, and K. Alnuaimi. Barriers to electronic government citizens' adoption: A case of municipal sector in the emirate of abu dhabi. in Developments in E-systems Engineering (DeSE), 2011. 2011.
  25. Rogers, E.M., Diffusion of innovations. 4th ed. 1995, New York: Free Press. xvii, 519 p.
    26. Venkatesh, V., M.G. Morris, B.D. Gordon, and F.D. Davis, User acceptance of information technology: Toward a unified view. MIS Quarterly, 2003. 27(3): p. 425-478.
  26. Rehman, M. and V. Esichaikul. Factors influencing the adoption of e-government in pakistan. in E -Business and E -Government (ICEE), 2011 International Conference on. 2011.
  27. AlAwadhi, S. and A. Morris, Factors influencing the adoption of e-government services. Journal of Software, 2009. 4(6): p. 584-590.
  28. Cranor, L.F., P. Guduru, and M. Arjula, User interfaces for privacy agents. ACM Trans. Comput.-Hum. Interact., 2006. 13(2): p. 135-178.
  29. Tuunainen, V.K., O. Pitkänen, and M. Hovi. Users’ awareness of privacy on online social networking sites – case facebook. in 22nd Bled eConference. 2009. Bled, Slovenia.
  30. Abanumy, A., A. Al-Badi, and P. Mayhew, E-government website accessibility: In-depth evaluation of saudi arabia and oman. The Electronic Journal of e-Government, 2005. 3(3): p. 99-106.
  31. Alomari, M.K., P. Woods, and K. Sandhu, Predictors for e-government adoption in jordan: Deployment of an empirical evaluation based on a citizen-centric approach. Information Technology & People, 2012. 25(2): p. 4-4.
  32. Hunter, B., My students use computers: Learning activities for computer literacy, 1983, Reston Publishing Company, 11480 Sunset Hills Raod, Reston, VA 22090 ($16.95 per copy).
  33. Cole, I.J. and A. Kelsey, Computer and information literacy in post-qualifying education. Nurse Education in Practice, 2004. 4(3): p. 190-199.
  34. Behrens, S.J., A conceptual analysis and historical overview of information literacy. College and Research Libraries, 1994. 55(4): p. 309.
  35. Akkaya, C., P. Wolf, and H. Krcmar. Factors influencing citizen adoption of e-government services: A cross-cultural comparison (research in progress). in System Science (HICSS), 2012 45th Hawaii International Conference on. 2012.
  36. Ali, M., V. Weerakkody, and R. El-Haddadeh. The impact of national culture on e-government implementation: A comparison case study. in Proceedings of the Fifteenth Americas Conference on Information Systems. 2009. San Francisco, California: AMCIS 2009.
  37. Dourish, P. and V. Bellotti, Awareness and coordination in shared workspaces, in Proceedings of the 1992 ACM conference on Computer-supported cooperative work1992, ACM: Toronto, Ontario, Canada. p. 107-114.
  38. Baker, P.M.A. and C. Bellordre. Adoption of information and communication technologies: Key policy issues, barriers and opportunities for people with disabilities. in System Sciences, 2004. Proceedings of the 37th Annual Hawaii International Conference on. 2004.
  39. Kaminski, A., Computer integrated enterprise in the mrp/erp software implementation. foundations of management, 2010. 4: p. 25.
  40. Pi, S.M., H.L. Liao, and H.M. Chen, Factors that affect consumers’ trust and continuous adoption of online financial services. International Journal of Business and Management, 2012. 7(9): p. 108-119.
  41. Berdykhanova, D., A. Dehghantanha, and K. Hariraj. Trust challenges and issues of e-government: E-tax prospective. in Information Technology (ITSim), 2010 International Symposium in. 2010.
  42. Ramnath, K.C. and A.P. Paul, Perceived information security, financial liability and consumer trust in electronic commerce transactions. Logistics Information Management, 2002. 15(5): p. 358-368.
  43. Peter, J.P. and M.J. Ryan, An investigation of perceived risk at the brand level. Journal of Marketing Research, 1976. 13(2): p. 184-188.
  44. Yu-Shan, C. and C. Ching-Hsun, Enhance green purchase intentions: The roles of green perceived value, green perceived risk, and green trust. Management Decision, 2012. 50(3): p. 502-520.
  45. Bélanger, F. and L. Carter, Trust and risk in e-government adoption. The Journal of Strategic Information Systems, 2008. 17(2): p. 165-176.
  46. Rotter, L.B., Generalized expectations for interpersonal trust. American Psychologist, 1971. 26(5): p. 443-452.
  47. Grazioli, S. and S.L. Jarvenpaa, Perils of internet fraud: An empirical investigation of deception and trust with experienced internet consumers. Systems, Man and Cybernetics, Part A: Systems and Humans, IEEE Transactions on, 2000. 30(4): p. 395-410.
  48. Carter, L. and F. Bélanger, The utilization of e-government services: Citizen trust, innovation and acceptance factors*. Information Systems Journal, 2005. 15(1): p. 5-25.
  49. Shapiro, S.P., The social control of impersonal trust. American journal of Sociology, 1987: p. 623-658.
  50. Gefen, D., G.M. Rose, M. Warkentin, and P.A. Pavlou, Cultural diversity and trust in it adoption: A comparison of potential e-voters in the USA and south africa. Journal of Global Information Management (JGIM), 2005. 13(1): p. 54-78.
  51. Runeson, P. and M. Höst, Guidelines for conducting and reporting case study research in software engineering. Empirical Software Engineering, 2009. 14(2): p. 131-164.
  52. Stake, R.E., The art of case study research. 1995: Sage Publications, Inc

Untitled Document
     
Untitled Document
   
  Copyright © 2013 IJITCS.  All rights reserved. IISRC® is a registered trademark of IJITCS Properties.